Returns & Exchanges

We want you to be happy with your kosine order. Since every piece is packed and checked before it leaves us, we currently don't offer returns or refunds.

However, if we've made a mistake and sent you the wrong product, we'll make it right.

Received the Wrong Product?

No worries — we'll arrange an exchange for the correct product, subject to availability.

Just make sure you:

• Contact us within 24 hours of delivery.
• Have a full, continuous and uncut unboxing video of the package.
• Keep the product, tags and original packaging in the condition you received them.

Why do we ask for an unboxing video?

It's simply the safest way for us to verify what was packed and delivered, and helps us resolve issues quickly and fairly.

The video should start before the package is opened and should clearly show the shipping label, the unopened package and the product inside. It must be one continuous, unedited video.

If the video has cuts, edits or starts after the package has already been opened, we may not be able to verify the issue and may not be able to approve the exchange.

What about Size or Change of Mind?

We currently don't offer exchanges or refunds for:

• Incorrect size selection
• Change of mind
• Colour preference
• Personal preference

We recommend checking our size chart before placing your order. If you're unsure about your size, feel free to reach out to us before ordering and we'll be happy to help.

How to Request an Exchange

If you've received the wrong item, simply send us:

Order number + full unboxing video

to our customer support team within 24 hours of delivery.

We'll review it and, if the issue is confirmed, arrange the exchange for you.

We'll cover the applicable shipping costs when the mistake is on our end.

We're a growing brand, and we genuinely appreciate your understanding of our process. Our goal is simple — you should receive exactly what you ordered.